Privacy Policy
Introduction
Charmaine(“us”, “we”, or “our”) operates the https://www.charmainebailey.co.uk website, blog and The Thriving Illustrator membership("services"). Both the name of the business and site(Charmaine) and the name of the owner(Charmaine Bailey) are one and the same as such reference to the owner will be stated with "C Bailey" to reduce any confusion this may cause.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@charmainebailey.co.uk.
Information We Collect
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How We Collect Information
When you sign up for our newsletter or conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address.
Your personal information will be used for the specific reasons stated above only.
Why We Collect the Information
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Information Storage, Use and Sharing
Our company is hosted on the Squarespace platform.
Google Analytics
We use Google Analytics that collects, monitors and analyses data collected, this helps us to increase our service functionality and proficiency.
Please see the Google Analytics privacy policy to learn how they use the data.
Printful
We use a dropshipping company for most of our products called Printful which has its own privacy policy.
The data you input is sent to Printful to fulfil orders and/or settle any refund requests and/or issues you may have with your order(s) from this site.
Please see Printful's privacy policy to learn how they use the data.
Etsy
We use Etsy which has its own privacy policy.
The data you input on Etsy is used to fulfil orders and/or settle any refund requests and/or issues you may have with your order(s) from Etsy.
Please see Etsy's privacy policy to learn how they use the data.
Communication
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed and to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.
We may contact you via email, telephone, text messages, and postal mail for these purposes.
We may also use your information to contact you with company updates, marketing and promotional materials and other information that may interest you via our newsletter. You may opt out of the newsletter at any time.
Cookies
Cookies are small data packets that are sent to your browser from a website or service and transferred to your device. We use cookies to collect information to aid us in the improvement of our services.
You can change the settings for how cookies are sent, received and stored in your browser or device settings.
The Help feature on most browsers provides information on accepting and disabling cookies or to notify you when you receive a new cookie.
If you do not accept cookies, you may not be able to use all the features of our services. We recommend that you leave them turned on.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Withdrawing Consent
If you don’t want us to process your data anymore, please contact us through the contact information above.
Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you via email or on our website, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and Your Information
If you would like to: access, correct, amend or delete any personal information we have about you or if you have any questions about this policy, please contact us through the contact information above.
Last updated: 29.12.2022